Trevor from the UK writes to tell us of his experience booking flights through the internet based travel company lastminute.com. He says:

Be very careful before booking flights through lastminute.com. I recently booked two flights a week or two in advance of travelling and elected to collect my tickets via the e-ticket mechanism. My account was duly debited for two tickets and I received confirmation to the effect that the e-tickets had been issued. So far so good. We then arrived at the airline check-in desk on the morning we were due to fly only to be told by the airline that they only had one e-ticket on the system and had no record of a second e-ticket ever being issued.

We were unable to contact lastminute.com (the only obvious way of contacting anyone at lastminute.com seems to be via an online web form) and we were faced with the choice of either;

A] Abandon our holiday

B] Pay the airline to issue the other e-ticket

C] Go by myself and leave my wife in England [ just kidding… 🙂 ]

We took option [B] and I contacted lastminute.com to obtain an explanation and a refund for the second e-ticket that we were charged for but never received. I received an email informing me that my wife’s name was too long (longer than a piece of string, presumably) and so they hadn't issued the second e-ticket. No explanation as to why I hadn't been informed of a problem prior to turning up at the airport, or even an apology. The best they could offer was to “request a refund via the airline on [our] behalf”.

We're still waiting for our money, and I'm now considering legal action.

Caveat emptor, as they say.

If you want to contact Trevor, he can be e-mailed on: trev_gs@blueyonder.co.uk

After her memorable barbecue in Itaunas, Brazil, Iris and her overland group make their way to Caravelas.

We moved on to a place called Caravelas which was right by the sea, a nice little Pousada (hotel) as they call them in Brazil, with a little dip pool and nice little rooms, with the sea just seconds away. It was here that I decided to get rid of a load of outstanding postcards and so took a trip into the little town to find a post office and send them off. I do hope they all arrived safely because I was advised it might be better to wait until Salvador as rural post offices are notoriously sleepy places, but when I got to the post office, I found it very efficient and the staff of two extremely helpful, and I was able to get directions to a stationery shop so that I could buy more envelopes to post off the rest of my postcards at a later date.

I dare say recipients who receive the postcards initially noticed that the envelopes were stuck down with sellotape in a very haphazard fashion! Well, it was only after I had bought the envelopes and came to stick them down that I realized there was no sticky on them! Apparently this is the norm in Brazil and one has to either buy a glue stick to stick them down or use the facilities at the post office! We have decided that this is probably because it is so humid in Brazil that any sticky on the envelopes would soon deteriorate and stick themselves down before they were used, if you see what I mean.

We stayed in Caravelas for just two nights and then moved on to Caraiva, which is a small island just the most incredibly small boat journey from the shore, it took the boatsmen all of two minutes, I would think to row us across. And this again was an unspoilt place with no built up roads, and the island itself was on a coast line which was reached only by a very basic mud track road which sent us all lurching and bumping around inside the truck as it negotiated potholes, ruts and ridges in the road and at times had difficulty getting through narrow openings and sharp bends and some bridges that looked as if they wouldn't take a horse and cart, let alone an enormous truck!

Anyway, we spent an enjoyable three nights there. I wasn't prepared to enjoy it to begin with because we had such a trek round the island to find our accommodation only to find the place we were supposed to stay at was inexplicably closed, and so it was a race to find the best accommodation available and as usual, Judith and I got left behind in the crush and rush by the younger members of the group to get themselves sorted (there’s no concession on this trip for the aged among them) and so in the end it meant that we were housed in a small Pousada across the road from the rest of the group, but we did pay Reais 5 less than they did per night and got a really nice two-bedded (one double bed and one single bed) room and it took us quite some time to assure our landlord that Martin, who had come to act as interpreter for us, didn't want to share the double bed with one or both of us!)

We also found our landlord had donkeys who came by to spend the night just outside the grounds of the Pousada in a square area formed between two buildings. During the evening, we went to the landlord’s restaurant for a meal and noticed the gate to the Pousada and its grounds had been shut, so we carefully closed it behind us. We met a Brazilian lady at the restaurant, who seeing our difficulty with the menu, came to assist us. It turned out she had spent time in USA and spoke really good English and she turned out to be an artist of sorts, her speciality being designing patterns for materials, and her husband’s speciality was making jewellery and they travelled around on public transport selling their wares. We spent a pleasant evening with them before going back to bed, and then as I looked out over the grounds, once we had got to our room, I noticed we had inadvertently left the gate open and the donkeys, who had arrived to spend the night in the lee of the buildings, had entered the garden and were about to feed off the plants! Well, some of my friends and family know I am not too happy dealing with large animals, but without thinking I went straight down and shooed these three big animals out of the garden and they obeyed me so willingly, I felt quite proud of myself as I closed the gate behind them. (I didn't want to have to pay for all the plants they might have eaten and that spurred me on, I think)

We spent a pleasant couple of days in Caraiva, exploring the beaches and finding everyone so friendly and helpful. Most of the group descended on a particular restaurant for breakfast and to spend the day there while they frolicked on the beach and in the sea, and I just wandered from place to place, studying my Spanish and just contemplating the ocean. There were plenty of places to eat in the evening, mostly serving fish, and we met our Brazilian friends each evening and spent some pleasant times with them. They were in Caraiva to display their wares, and weren't too hopeful of selling much as they were relatively expensive compared to the normal tourist junk, but the lady was just pleased to practice her English and we were relieved because we weren't too keen to learn Portuguese. I had studied it a year or so ago, but I had then decided to concentrate on Spanish and so forgot most of what I had tried to learn!

We then went on to a place called Porto Seguro, which is in the middle of the mining area of Brazil where many precious stones and metals are found and whilst there visited their museum with exhibits from all over the world depicting stones in their raw state and in their polished state, and showing all the various minerals and metals extracted in the region together with the machinery etc to do it with and it truly was a very fascinating exhibition and I spent a couple of hours there. Porto Seguro is an unspoilt town with narrow streets and colonial buildings, unfortunately many of them in bad need of renovation, but it also made a pleasant stopping point for us on the way to Salvador.

Mtwara (pop:approx.100,000) is the nearest town to Mikindani, in South eastern Tanzania. It is the administrative centre of the region, was the southern ‘capital’ in Colonial times and serves as the springboard for travel south into Mozambique. It can be reached by air from Dar es Salaam to Mtwara’s own airport, by sea from Dar es Salaam on the MV Santorini or by road from north, south and west. The approach to Mtwara from Mikindani undulates along a stretch of rural country that eventually goes up a long gradual hill. Along the metalled road are the saltpans, and behind them on the right hand side is a large coconut plantation. Just before the hill begins is the turning off to the right, which takes you to the airport, and the road to the Ruvuma River & Mozambique border.

As the road goes up the hill towards Mtwara it runs along an escarpment – great view over the countryside from there – and comes to a roundabout with a monument to the Mwenge or National Torch. If you turn left you approach Ligula Hospital, built with British money in the early 1960s – turn right and it takes you to the market area (more of that later). Straight on and on the right you pass a large open area called the Showground, which seems to be both the local militia training ground and the HGV driving school site. Both activities have been seen there – the militia several times per week. A rag taggle lot of men, women and some no more that children but given a panga each, they would probably not be good to meet! I think that basic training started at about two months ago and they have progressed to the slow march – they seem to spend a lot of time on that activity. The whole platoon was seen setting off to jog down the main road towards Mikindani – some had dropped out by the time they reached the roundabout! At this point the road goes down a long straight dusty hill with acacia trees either side plus an occasional mango tree, and occasional office buildings such as the Tanzanian Revenue Authority, the local government departments, the Air Tanzania local office and Tanesco offices. 2 storeys seems to be the maximum here so nothing too big.

If you continue to the end you come to a T-junction. Opposite is the Catholic church we went to for Joyce’s wedding, turn right and it takes you to the Port from where the MV Santorini departs to Dar es Salaam – turn left and you get to Shangani – the up market part of the town where the wealthy residents live and many of the NGO’s have their offices there too. Shangani also boasts a good swimming beach. But before you get that far there are several streets on either side – none of which have good surfaces. Immediately any expected notion of being in a regional capital is dashed. One is supposed to be a metal road but the surface is dreadful, and there are 3 of the most vicious ‘sleeping policemen’ you could ever imagine. The rest are just mud/sand/dust road surfaces (depending on the season). Driving along the main shopping street feels more like being at sea it is so undulating both backwards and forwards and side to side! Nothing at all is spent on roads. Mtwara is in 2 parts really – the older part being around the tiny Aga Khan Park, mostly built in the 1950’s & 60’s.

The main shopping street in the Aga Khan Park area is mostly Indian shops – with strings of (very old and dry) mango leaves strung across the door for good luck. There is the ‘off licence’, the shop where all the Landrover spares come from that also sells hardware and bottled gas, there is another shop that sells all sorts of imported food Cornflakes, Alpen, Heinz tomato ketchup etc.

A little further on, in the Chiko Ngola area, is the market and the Bus station. Just before you turn into the main street that leads to the market there is a crossroads. On one corner there is a huge Coca Cola bottle, which marks a drinks kiosk! On the opposite corner there is a patch of open ground in front of the Mtwara football ground. On this patch of ground the cashew nut co-operative hangs out – waiting for buyers to approach them. The nuts are sold in 1 kg or ½ kg packs. It is worth pulling up the Landrover on the corner just to see the sight of the most competitive co-operative saleswomen – they are really aggressive and rush over thrusting packs of nuts into the window of the vehicle and pushing each other out of the way! So much for being a co-operative!

Another feature of Mtwara, in common with many towns and villages throughout Tanzania, is the imaginative use of old shipping containers. These are converted into shops, offices, hairdressing salons and bars. They are fitted out with electricity and some are painted with a brick effect design on the front. Mtwara reminds me a little of an American West town, sort of neglected, dusty and rather chaotic. The fuel station that we use is on one of the worst roads – and each time I have been there I have to wait for herds of cattle to be driven along the road before I can leave! It looks just like an American cattle drive! On one occasion there was also a flock of Guinea fowl wandering along the road. You are likely to find very free ranging chickens, goats and cattle wandering around all the streets – with no apparent ownership. It has been known to meet any of these in the Bank car park.

One of the guide books refers to an ‘endearingly time-warped atmosphere’. This Mtwara certainly has despite it trying to portray an air of activity and modern commercialism. There is something very appealing about it!

For more information on the work carried out by Trade Aid in Tanzania, see their websitewww.mikindani.com

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