Some 21 million Britons take a package holiday every year, with three-quarters travelling with the “big four” – Thomson (TUI), MyTravel, Thomas Cook (JMC) and First Choice.

The Consumers’ Association surveyed 30,000 of its members and asked them to rank UK tour operators for value for money and quality of service. Most customers of the “big four” tour operators said that they would not recommend the holiday to a friend, when asked by the Consumers’ Association.

Customers of smaller independent travel firms seem to enjoy their holidays the most. More than eight out of 10 customers of travel company Laskarina said that they would recommend their holiday to a friend, for example.

At the other end of the scale, Thomas Cook (JMC), the UK’s oldest travel operator, came last in the Consumers’ Association survey for the second year running.

Only one in five Thomas Cook (JMC) customers said that they would recommend their holiday to a friend.

TUI, which owns the Thomson brand, did the best of the big four – 47% of its customers were satisfied.

However, the average for all independent travel companies surveyed was 66%. “When it comes to quality of service, the smaller independent holiday companies are topping the ratings,” Which? editor Helen Parker said.

Top UK Holiday Companies

• Laskarina
• Great Rail Journeys
• Swan Hellenic
• Tapestry Holidays

Bottom UK Holiday Companies

• JMC (Thomas Cook)
• First Choice
• Golden Sun
• Airtours
• Unijet

Source: bbcnews.co.uk

A major exhibition about the ill-fated transatlantic liner ‘Titanic’ will be on view at London’s Science Museum from May 16 to September.

“Titanic: the Artefact Exhibition” will take visitors on a chronological journey, from the design and construction of the vessel to its maiden voyage in 1912; and from its sinking after collision with an iceberg to the scientific recovery efforts made by RMS Titanic Inc. in the 1990s. These expeditions recovered 6,000 artefacts from the wreck, and hundreds of them – including jewellery, crockery, clothing and personal belongings – will be in the exhibition.

Visitors will be given the name of a passenger, and explore what it was like to be a first- or third-class passenger – and then discover if they were among the 1,523 who died, or the 705 who survived. Full-size recreations of some of Titanic’s interior spaces, including a first-class cabin, also feature. The tragic story comes alive in the iceberg room, where visitors will learn what it was like to be in the freezing waters of the North Atlantic. Admission prices have yet to be announced – entry to the rest of the Science Museum is free. Tel: 020 7938 8000. Website: The Science Museum

Source: Britain Express

Hawaii depends on tourism for roughly a quarter of its economy, and since the terrorist attacks of Sept. 11, 2001, the industry has suffered. Looks like a new US spending bill will help to bring jobs and more cruising opportunities to the Hawaiian Islands and will overturn a federal law that prohibits foreign-built ships from sailing exclusively among U.S. ports.

While many ships sail between the islands – including two of Norwegian ships – they are all foreign-flagged, and are therefore required by U.S. law to put into a non-U.S. port during an American itinerary. The Norwegian ships stop at Fanning Island in Kiribati, about 600 miles (960 kilometres) south of Hawaii. The only cruise ship that offered solely Hawaiian cruises, the US company American Classic Voyages, went bankrupt a few weeks after 9/11. Norwegian Cruise Line (actually Malaysian owned) plan to take up this space and sail exclusively among the islands without a foreign stop.

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Reports of a “rampaging beast” in the Dowa district, about 100 km from the capital Lilongwe, has sent at least 4,000 people fleeing four villages to seek refuge at a community hall at the district headquarters. Parks and Wildlife Officer Leonard Sefu said his department believed the mysterious beast could be a rabid hyena but said it was strange for a hyena to terrorise whole villages without being cornered. Dr Matius Joshua, the Dowa District Health Officer said that two old women and a three-year-old baby died when the beast crushed their skulls and ate their intestines and private parts. He said his department was examining the maimed people to establish what the animal could be. All efforts to shoot and kill the animal have so far failed. Dr Joshua said the 16 victims admitted into hospital following the latest attacks sustained various appalling injuries – some of them lost both legs and hands while two have lost both ears and eyes to the beast. One woman lost her mouth and nose.

Source: BBC News

The Brooke Hospital for Animals (BHA) and the World Society for the Protection of Animals (WSPA) have joined forces to provide free veterinary care for working horses and donkeys in Jalalabad in southern Afghanistan. The two charities hope their work will help to transform the lives of the thousands of people in the city, who depend on equines for their livelihood. The project, which is being helped by an Afghan agency, Committee for Rehabilitation Aid to Afghanistan (Craa), plans also to install fresh piped water at carriage stands. This will benefit both animals and people, as the nearest water supply at the moment is three miles (five kilometres) away. The Jalalabad project is being supported by the American Zoo and Aquarium Association through funds collected by the North Carolina Zoological Society.

Here’s a little Beetle quiz based on airport codes. See how many you get right! Go on, have a guess!

Which cities are served by airports with the following codes:

1. BOS
2. MXP
3. SYD
4. NAS
5. FEZ

For the answers, see at the end of the e-newsletter.

New research on seismic events conducted by scientists indicates that a massive earthquake could hit Istanbul in the near future. This warning is being taken seriously by the Turkish government who are now taking action to minimise damage if the prediction turns out to be true. The seismic team predicted a quake in the coastal city of Izmit in 1999 – but the specific warnings were ignored and some 25,000 people were killed. The latest thinking is that earthquakes are connected and can trigger each other and that fault lines close to the Turkish city are under severe stress and will lead to a large quake sooner rather than later.